At ZAVIRA TRAVEL, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our travel services.
By accessing our website or booking services with us, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
-
Full name
-
Email address
-
Phone number / WhatsApp / Zalo contact
-
Nationality
-
Passport details (only when required for bookings, visas, or permits)
-
Travel preferences and special requests
-
Payment-related information (processed securely via third-party providers)
-
Any information you voluntarily provide through contact forms, emails, or messaging platforms
We also collect non-personal information such as browser type, IP address, device information, and website usage data for analytical purposes.
2. How We Use Your Information
Your information is used strictly for legitimate business purposes, including:
-
Processing tour bookings and travel services
-
Customizing itineraries based on your preferences
-
Communicating booking details, updates, and support
-
Providing customer service before, during, and after your trip
-
Processing payments securely
-
Improving our services and website performance
-
Complying with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
3. Data Sharing & Third Parties
We may share necessary information with trusted partners only when required to deliver services, including:
-
Hotels and accommodation providers
-
Airlines and transportation companies
-
Cruise operators
-
Local guides and tour operators
-
Payment gateways and booking platforms
All partners are required to handle your data securely and use it only for service fulfillment.
4. Payment Security
All online payments are processed through secure and reputable third-party payment providers. ZAVIRA TRAVEL does not store credit/debit card details on its servers.
5. Cookies & Tracking Technologies
Our website may use cookies to:
-
Enhance user experience
-
Analyze website traffic and performance
-
Remember user preferences
You may disable cookies through your browser settings; however, some website features may not function properly.
6. Data Protection & Security
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, misuse, loss, or disclosure.
Access to personal data is restricted to authorized staff only and used solely for service-related purposes.
7. Data Retention
We retain personal information only for as long as necessary to fulfill booking services, legal obligations, or business requirements. When data is no longer required, it is securely deleted or anonymized.
8. Your Rights
You have the right to:
-
Request access to your personal data
-
Request correction or update of inaccurate information
-
Request deletion of your personal data (subject to legal obligations)
-
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites. ZAVIRA TRAVEL is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of those websites.
10. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from minors.
11. Policy Updates
ZAVIRA TRAVEL reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:
ZAVIRA TRAVEL
📍 ADD 1 : Hai Ba Trung , Hanoi, Vietnam
📍 ADD 2 : Hoai Duc , Hanoi, Vietnam
📧 Email:zaviratravel88@gmail.com
📞 Hotline / WhatsApp / Zalo: +84.918.686.665
